A clear agreement for reflective tools.

Provide accurate account information, keep your sign-in method secure, and notify Support if you suspect unauthorized access. You are responsible for activity performed through your account unless applicable law provides otherwise.

Your account is personal. You may not sell, transfer, share, or use it to provide Veila services commercially to others. Do not submit another person’s private information unless you have the right to do so.

Veila provides AI-assisted Tarot and Four Pillars interpretations for personal reflection and entertainment. It also provides calculation, journaling, voice transcription, report, and account tools. AI output is generated by software, not a human reader or professional adviser.

Readings are interpretive. They do not predict outcomes with certainty and may be incomplete, inaccurate, or not applicable to your circumstances. Birth-chart results also depend on the accuracy and completeness of the birth details you provide.

Veila is not medical, mental-health, legal, financial, employment, relationship, or other professional advice. Do not delay professional care, make a high-stakes decision, or act against your own judgment because of a reading. You remain responsible for your choices and actions.

Veila is not a crisis or emergency service. If you or another person may be in immediate danger, contact local emergency services or a qualified crisis resource.

You keep the rights you have in questions, notes, recordings, transcript edits, and other content you submit (“Your Content”). You give Veila a limited permission to host, copy, process, transmit, and display Your Content only as reasonably needed to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.

Do not submit content that is unlawful, threatening, abusive, deceptive, infringing, invasive of another person’s privacy, or intended to exploit a minor. Record only your own voice or audio you have permission to provide. Do not use Veila to impersonate someone, harass another person, automate high-volume requests, scrape the Service, evade limits, probe security, or interfere with other users.

Your questions may include sensitive details. Share only what is necessary and what you are comfortable providing. Our handling of Your Content is described in the Privacy Policy.

Veila Credits are limited, non-transferable units used to access eligible Veila digital services. They have no cash value, cannot be resold, transferred, or redeemed for cash, and are not a bank account, gift card, investment, or general-purpose currency.

The price, credit amount, eligibility, expiration if any, and other purchase details will be shown before payment. Promotional or complimentary credits may have separate conditions. Except where law requires otherwise, credits associated with fraud, charge reversal, abuse, or an account that is lawfully terminated may be removed.

A digital reading or report is delivered when it becomes available in your account or through the download method shown at purchase. Credit delivery occurs when the balance is posted to your account. The Refund & Cancellation Policy explains what happens if delivery fails.

Veila does not currently offer paid subscriptions. Any plan names, prices, or benefits displayed as a preview are illustrative and cannot be purchased.

If subscriptions become available, the price, currency, billing period, renewal terms, trial terms if any, cancellation method, tax treatment, and effect of cancellation will be shown before purchase. A subscription will not begin until you affirmatively complete checkout.

Payments are processed by Stripe or another provider identified at checkout. You authorize the provider to charge the displayed amount and applicable taxes. You must use a payment method you are authorized to use. We may correct pricing errors or decline or cancel a transaction before delivery; if we cancel a completed charge, we will provide an appropriate refund or credit.

“Objects with Intention” are currently shown only as a preview and waitlist experience. Veila does not accept payment for, sell, ship, or promise a launch or delivery date for physical goods. A product image, description, saved cart, or waitlist action is not an offer or order.

Before physical sales open, Veila will publish separate pricing, shipping, delivery, return, and exchange terms. See the current Physical Goods & Shipping Status.

The Service, software, visual design, card and chart materials, brand, and Veila-authored content are owned by Veila or its licensors and protected by applicable law. Subject to these Terms, Veila gives you a limited, revocable, non-exclusive, non-transferable right to use the Service for personal, non-commercial purposes.

You may save or share a reading using tools Veila provides. Generated output may not be unique, and another user may receive similar language. No right is granted to resell Veila output, train a competing system with it, remove ownership notices, or copy substantial parts of the Service.

If you send feedback, you allow Veila to use it without restriction or payment, provided we do not identify you publicly without permission.

We may change, suspend, or discontinue features, models, credit prices, or availability. We will try to give reasonable notice when a change materially affects a paid ongoing service, but urgent security, legal, or provider changes may take effect immediately.

We may limit or suspend access when reasonably necessary to address fraud, security threats, unlawful conduct, repeated abuse, nonpayment, or a material breach of these Terms. You may stop using the Service at any time. Account deletion does not automatically cancel a subscription if one is later offered; billing must be canceled through the method shown in your account.

Terms that by their nature should continue, including payment obligations, intellectual-property provisions, disclaimers, and limits of liability, survive account closure.

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” Veila does not promise that readings, calculations, generated output, or the Service will be error-free, continuously available, or suitable for a particular decision or purpose.

To the fullest extent permitted by law, Veila is not liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from use of the Service. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.

You are responsible for independently evaluating output, protecting your account, and deciding whether and how to act. These Terms are governed by applicable law, and disputes may be brought in a court or forum that has lawful jurisdiction. We encourage you to contact Support first so we can try to resolve a concern.

We may update these Terms as the Service or applicable law changes. We will post the revised Terms and update the effective date. If a material change requires consent, we will ask for it before the change applies to you.

If one provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. You may not transfer these Terms without our permission; Veila may transfer them as part of a reorganization or sale, subject to applicable law.

Questions about these Terms can be submitted through Veila Support.