Fair review when delivery goes wrong.

Contact Veila promptly if:

• you were charged more than once for the same purchase;
• the charged amount does not match the amount confirmed at checkout;
• paid credits were not posted to the correct account;
• a purchased reading or report could not be delivered because of a verified Veila technical failure;
• you believe a charge was unauthorized; or
• applicable law gives you a cancellation or refund right.

After investigation, an appropriate remedy may be restoring access, correcting a balance, re-running an undelivered service, re-crediting the affected amount, or refunding all or part of the charge to the original payment method.

A reading or report is delivered when the result is available in your Veila account or through the download method shown at purchase. Credits are delivered when they are posted to the purchasing account. A subscription benefit is delivered when the benefit becomes available for the applicable billing period.

If generation is interrupted, Veila may first retry the service, restore the relevant credits, or provide another reasonable way to complete delivery. We will not treat a result as delivered merely because a payment was accepted if the purchased result never becomes available.

Tarot and Four Pillars content is interpretive and generated for reflection and entertainment. A reading that is successfully delivered is not automatically refundable because it did not match an expectation, prediction, or preferred outcome.

We may decline a refund when a digital service was delivered and consumed, credits were used successfully, the issue resulted from inaccurate information supplied by the user, or an account violated the Terms of Service. We will still review duplicate charges, unauthorized use, failed delivery, and any rights required by law.

Complimentary or promotional credits are not refundable for cash. Purchased credits are limited access units and are handled according to the terms shown at purchase and applicable law.

Veila does not currently offer paid subscriptions. If subscriptions become available, the price, renewal frequency, cancellation method, timing, continued access, treatment of unused credits, and any trial terms will be displayed before purchase and added to this policy.

Deleting a Veila account is not a substitute for canceling an active subscription. If subscriptions launch, cancel billing through the customer portal or other method identified in your account before deleting the account.

Visit Support and include the account email, order or payment reference, charge date and amount, the affected reading or report if relevant, and a short description of what happened. Do not send your password, full card number, or card security code.

Please contact us as soon as reasonably possible after discovering an issue. We may request limited additional information to verify the account or transaction. Requests are evaluated consistently based on delivery records, credit activity, payment status, and applicable law.

Approved refunds are returned to the original payment method unless law requires another method. After Veila submits a refund, the bank or payment network controls when it appears; this commonly takes 5–10 business days and can take longer for some payment methods.

If you do not recognize a charge, contact Veila and your payment provider promptly. If you file a chargeback, Veila may provide the payment provider with relevant transaction, delivery, account, and support records. We will not ask you to withdraw a legitimate dispute as a condition of receiving support.