Skip to policy
VEILABack to Veila

Here when something is unclear

Support for the practical side.

Get help with an account, reading, payment, refund, privacy request, or security concern. A small amount of precise information helps us respond without asking for more personal detail than we need.

Effective August 21, 2026

At a glance

  • Use one support channel for account, reading, billing, privacy, and security concerns.
  • Include the account email and relevant reading or payment reference, but never a password or full card number.
  • We aim to answer ordinary requests within two business days; investigations may take longer.
  • Support is not a reader, professional adviser, crisis line, or emergency service.

Contact Veila

Use the support address below for account access, readings and reports, billing, refunds, privacy requests, and security concerns. We aim to respond to ordinary requests within two business days, although complex billing, privacy, or security investigations can take longer.

Paid checkout is not open yet.

Veila will publish its direct support address here before accepting a paid digital purchase. Until then, no paid subscription or physical-object order is available.

What to include

Send only the information needed to find and understand the issue:

  • Account: the email associated with Veila and a description of the sign-in problem.
  • Reading or report: the reading, chart, or report identifier if visible, what you expected to happen, and what happened instead.
  • Payment or refund: the order or payment reference, charge date and amount, and account email.
  • Privacy request: the right you want to exercise and the account email. We may need to verify your identity.
  • Security concern: the affected page or account, approximate time, and steps that reproduce the issue without exposing private data.

Do not send a password, authentication code, full payment-card number, card security code, government ID, or more birth or relationship information than the issue requires.

Billing and refunds

For a duplicate, incorrect, unauthorized, or undelivered charge, review the Refund & Cancellation Policy and contact us promptly. Stripe handles full payment-card details; Veila Support does not need them.

Include the reference

Order or payment ID, account email, date, amount, and a concise description.

Keep card data private

Never send your full card number, PIN, password, or one-time sign-in code.

Privacy and security requests

You may ask to access, correct, delete, or obtain a copy of personal information, subject to applicable law. Tell us which account and request are involved; we will explain any identity-verification step before asking for additional information. Read the Privacy Policy for details.

If you believe an account was compromised, secure the email or identity account used to sign in, revoke unknown sessions if available, and contact us. For a vulnerability, describe the issue without accessing another person’s data or disrupting the Service.

Please protect other people’s privacy.

Do not include another person’s private conversation, birth details, or identifying information unless it is necessary and you have the right to provide it.

Support boundaries

Support can troubleshoot the Service, investigate account and payment records, and explain published policies. Support cannot guarantee a future event, reinterpret a reading as professional advice, make a decision for you, or provide medical, mental-health, legal, financial, or emergency services.

Veila is not monitored as a crisis channel. If you or another person may be in immediate danger, contact local emergency services or a qualified crisis resource in your location.