Privacy, without the fog.

Account and profile information

When you create or use an account, we may receive your name, email address, profile image, account identifier, authentication status, and related account details from our identity provider.

Birth and chart information

To calculate a Four Pillars chart, you may provide a birth date, birth time, birthplace, time zone, a sex marker used for the traditional calculation, and related location details. A birth time can be optional for some experiences, but omitting it may limit the reading. We also store calculated chart facts, timing cycles, generated reports, chat messages about a chart, and report files associated with your account.

Reading and reflective content

We process the questions, context, card selections, interpretations, follow-up questions, reflection notes, saved readings, and sharing choices you provide or create. Your questions may contain personal or sensitive details. Please share only information you are comfortable providing and have the right to provide, including information about another person.

Voice information

If you choose a voice feature, recording begins only after you allow microphone access. Audio remains on your device until you choose to transcribe it. We then process the audio recording, technical file details, transcription, and any edits you make to that transcript. Using voice is optional.

Commerce and support information

We may process your cart, product preferences, object waitlist status, credit balance and ledger, purchases, subscriptions if offered, refunds, disputes, and support messages. Stripe processes payment-card details. Veila receives transaction identifiers and payment status, but does not store your full card number or card security code.

Technical information

Our infrastructure and security providers may process IP address, browser or device type, request timing, cookie and session identifiers, error details, and similar operational information needed to authenticate users, keep the Service reliable, prevent abuse, and investigate incidents.

We use personal information to:

• create and secure your account;
• calculate charts and generate the Tarot, Bazi, voice, chat, report, and PDF experiences you request;
• save your history, preferences, notes, sharing choices, credits, and transaction records;
• process payments, refunds, disputes, subscription management, and object waitlist registration;
• respond to support, privacy, and security requests;
• detect fraud, abuse, technical failures, and violations of our Terms;
• maintain, test, troubleshoot, and improve Service quality; and
• comply with law, enforce agreements, and protect users, Veila, and others.

Where applicable law requires a legal basis, we rely on performance of our agreement with you, our legitimate interests in operating and protecting the Service, compliance with legal obligations, and consent where we ask for it.

Veila uses automated systems, including services provided by OpenAI, to transcribe optional voice recordings and generate requested interpretations, reports, and chat responses. We send the information needed for the requested feature, which may include a question, reading context, derived birth-chart facts, or audio. Private Tarot reflection notes are stored separately and are not sent to the AI provider.

AI output is generated by software, not a human advisor. Authorized personnel may access limited information when reasonably necessary for support, fraud prevention, incident response, legal compliance, or quality investigation. We do not sell private reading content.

We also use service providers such as Clerk for identity, Stripe for payments, AWS for databases, queues and private file storage, Vercel for web delivery, and OpenAI for AI features. These providers process information for us under their own terms and our applicable agreements. We may replace or add providers as the Service evolves and will update this policy when a change materially affects your information.

We disclose personal information only as reasonably needed:

• to the providers that operate identity, payment, hosting, storage, communications, security, and AI functions;
• when you direct us to share it, such as by creating a Tarot share link;
• to professional advisers, auditors, insurers, or transaction partners subject to appropriate confidentiality obligations;
• to comply with valid legal process or protect rights, safety, security, and the integrity of the Service; or
• as part of a merger, financing, reorganization, or sale, with appropriate safeguards and notice where required.

A Tarot share link can make selected reading content available to anyone who has the link. Current sharing controls default to including your question and creating no expiration date, so review those choices before you create a link. You can exclude the question, choose an available expiration, revoke the link, or delete the reading. Private reflection notes, voice transcripts, follow-ups, account details, credits, and provider metadata are not included. A recipient may still copy or save shared content before revocation.

Bazi reports and PDFs are private to your account while stored by Veila. If you download one or share it through your browser or device, the recipient or destination you choose controls that copy.

Veila does not currently sell personal information or disclose it for third-party cross-context behavioral advertising.

We retain account, chart, reading, report, note, transcript, preference, and credit information while it is needed to provide the Service or until it is deleted, subject to security, backup, dispute, and legal-record requirements.

Raw voice files enter the deletion workflow 30 days after a successful transcription. Failed or abandoned uploads use a 24-hour retention window. Deletion is asynchronous, and protected backup or storage versions may persist temporarily after the active file is removed. A transcript may remain with its reading until you delete the recording, reading, or account.

Deleting a reading starts a background cleanup of related jobs, notes, follow-ups, shares, and voice files. Deleting an account starts deletion of account-scoped records and private files. Limited transaction, fraud-prevention, tax, dispute, security, or backup records may remain for the period required by law or reasonably necessary to protect the Service.

You can choose not to provide optional context or voice recordings, edit certain profile or transcript details, revoke Tarot share links, and delete supported readings or recordings from the Service.

Depending on where you live, you may have rights to access, correct, delete, obtain a copy of, restrict, or object to processing of personal information, or to withdraw consent. You may also have the right to appeal a decision or complain to a data-protection authority. We may need to verify your identity before completing a request.

To make a privacy request, visit Support. Deleting an account is different from canceling an active subscription; if subscriptions are offered, cancel billing first through the method shown in your account.

Veila and our identity and infrastructure providers use cookies or similar technologies that are necessary for sign-in, account security, preferences, checkout continuity, and reliable delivery. We do not currently use third-party advertising cookies. If that changes, we will provide any notice or controls required by law.

We use technical and organizational safeguards designed to protect information, including account-scoped access, encrypted transport, private file storage, restricted service roles, and deletion workflows. No internet service can promise absolute security. Please use a secure account and notify us if you believe your account or information has been compromised.

Veila and its providers may process information in the United States and other countries. Where required, we use contractual or other recognized safeguards for international transfers.

The Service is not directed to children or to anyone who cannot lawfully consent to use it in their location. We do not knowingly collect a child’s personal information where prohibited by law. If you believe a child provided personal information, contact us so we can investigate and take appropriate action.

We may update this policy as the Service, our providers, or applicable law changes. We will post the revised policy and update its effective date. When required, we will provide additional notice before a material change takes effect.

Questions and requests can be submitted through Veila Support.